Refund policy
Return & Refund Policy
At Digital Colors, we specialize in digital products, which are instantly accessible upon purchase. Due to the nature of these products, we do not offer returns, exchanges, or refunds once an order has been completed.
Exceptions for Refunds
We may consider refund requests under the following exceptional circumstances:
- If you were incorrectly charged or made a duplicate purchase.
- If the product is defective or inaccessible, and we are unable to resolve the issue.
- If you did not receive the download link or access to the product after purchase.
To request a refund in these cases, please contact us at info@digitalcolors.co within 7 days of purchase, providing details and proof of the issue. We will review the case and notify you of our decision.
Damages & Issues
If you experience technical issues with your digital purchase, please contact us immediately at info@digitalcolors.co so that we can assist you in resolving the problem.
European Union 14-Day Cooling-Off Period
Under EU consumer protection laws, digital content that is instantly accessible is not eligible for cancellation or refunds once the download or access has begun, unless the product is defective.
Contact Us
For any questions regarding our return and refund policy, please reach out to us at info@digitalcolors.co.
By completing your purchase, you agree to these terms.